GMC Sales & Service FAQs

Buying a car or keeping up with maintenance usually comes with a few questions. At Roe Motors in Grants Pass, OR, we're happy to answer them. We've been a family-owned GMC dealership since 1983, and we believe it's important that our customers understand their options before making a decision. Whether you're shopping for a GMC Sierra, considering a used SUV, or bringing your vehicle in for service, you'll find answers to some of the questions we hear most often below.

Frequently Asked Questions About Roe Motors Sales and Service

Sales FAQs

Will Roe Motors check my credit when I shop for a vehicle?

You're welcome to browse our inventory, ask about pricing, and take a test drive without submitting a credit application. If you decide to apply for financing, a credit check will generally be part of the approval process. Our finance team can explain what information is needed and help you review available loan options.

What financing and leasing terms are available?

Financing and leasing terms depend on the vehicle, lender, current programs, and your credit qualifications. We work with customers who have different budgets and payment goals, so there's no single option that fits everyone. Our team can walk you through available terms, down payments, and estimated monthly payments before you make a commitment. Learn more about your options by contacting our finance team at Roe Motors.

Can I purchase a GMC and take it home the same day?

Same-day delivery may be possible when the vehicle is available and all paperwork, payment, and financing requirements have been completed. If you've found a GMC you're interested in, give us a call before visiting. We can check availability and let you know what to bring to help make the purchase process easier.

How much can I put down on a vehicle?

Your down payment can vary depending on the purchase price, financing terms, and lender requirements. You may also be able to apply the value of a trade-in toward your purchase. If you're planning to make a large cash payment, keep in mind that federal law requires dealerships to report qualifying cash transactions exceeding $10,000 using IRS Form 8300. Our finance department can explain accepted payment methods and any documentation you may need.

Do I have to pay sales tax when buying a vehicle in Oregon?

Oregon does not have a general retail sales tax, which is something many local shoppers appreciate. However, certain vehicle purchases may be subject to Oregon's vehicle privilege or use taxes, and registration and title fees may apply. If you're purchasing from another state, your taxes and registration requirements may be different. We'll help you review the applicable charges before finalizing your purchase.

Can I earn rewards when purchasing or servicing my GMC?

Yes, eligible customers can take advantage of GM Rewards, a free program that allows members to earn and redeem points on qualifying GM purchases and services. Depending on the program terms, points may be used toward eligible vehicle purchases, accessories, and paid Certified Service. You can learn more through our GM Rewards information.

Should I consider an extended vehicle protection plan?

That depends on how long you plan to keep your vehicle, how much you drive, and the coverage you already have. An extended protection plan may help with certain repair costs after the manufacturer's warranty expires. Coverage, deductibles, exclusions, and participating repair facilities vary by plan. Our team can explain the available options so you can decide whether additional protection makes sense for you.

Does Roe Motors sell used cars from other manufacturers?

We do. Along with new GMC trucks and SUVs, we carry pre-owned cars, trucks, and SUVs from a variety of manufacturers. Our selection changes regularly, giving shoppers different options for mileage, features, and price. You can browse our used vehicle inventory to see what's currently on the lot.

Service FAQs

Can I bring a non-GM vehicle to Roe Motors for service?

We work with a variety of vehicles, although the services we can perform may depend on the make, model, and repair needed. If you drive something other than a GM vehicle, contact our service department at 541-393-2856. We'll let you know whether we can handle the work and help you plan your appointment.

Why should I have my GMC serviced at the dealership?

Our GMC Certified Service technicians work with GM vehicles every day and have access to manufacturer-specific diagnostic equipment, service information, and GM Genuine Parts and ACDelco parts. Whether it's time for an oil change, brake inspection, tire service, or a more involved repair, we can explain our recommendations and help you stay on top of your vehicle's maintenance schedule. You can also check our current service and parts specials before your visit.

Is there sales tax on auto repairs and parts in Oregon?

Oregon does not have a general retail sales tax, so most routine automotive service and parts purchases are not subject to a state sales tax. Your final invoice may still include applicable shop charges, disposal fees, or other service-related costs. Our service advisors can explain your estimate and answer questions before work begins.

Does Roe Motors handle GM safety recalls?

Our service department can help check for open GM safety recalls and arrange eligible recall repairs. If a specific replacement part is needed, availability may affect scheduling. You can call us with your vehicle identification number (VIN), and we'll help you determine the next steps. Recall repairs covered by the manufacturer's recall program are generally performed at no charge to the owner.

Do you offer collision repair services?

Yes. Roe Motors has a collision center that works on all makes and models, not just GMC vehicles. From minor body damage to more extensive collision repairs, our team can assess the condition of your vehicle and provide an estimate. Call our body shop at 541-956-6780 to ask about the estimate process or discuss your repair needs.

Visit Our Family-Owned GMC Dealership in Grants Pass, OR

Roe Motors has been part of Southern Oregon since Ross Roe opened the dealership in 1983. Today, Steve Roe and Lori Roe Bouquet continue the family business, carrying forward the same focus on customer relationships and community involvement. Many of our employees have spent years with us, and we're proud that so many customers have come to know our team personally.

Here's what you'll find when you visit:

• New GMC Trucks and SUVs: Explore models such as the GMC Sierra 1500, Sierra HD, Canyon, Terrain, Acadia, and Yukon.
• Pre-Owned Options: Shop used cars, trucks, and SUVs from GMC and other popular manufacturers.
• Financing Assistance: Discuss loan and lease options with a team that can explain the numbers and answer your questions.
• GMC Certified Service: Get help with maintenance, repairs, replacement parts, and recall-related work.
• Collision Repair: Our body shop provides estimates and repair services for a variety of makes and models.
• A Local, Family-Owned Business: We've served Grants Pass for more than 40 years and remain involved in the community we call home.

Our dealership is located at 201 NE 7th St in Grants Pass, OR, and we welcome customers from Medford, Rogue River, Ashland, Klamath Falls, and nearby communities. We're also a pet-friendly dealership and have team members who can assist customers in English or Spanish. If there's something you'd like to know before stopping by, just give us a call. We're happy to help.